Next Start

March 10

Hybrid Vehicle Service Advising Course

UTI’s hybrid vehicle service advising course, Advanced Technology/Hybrid and Service Advising, combines teaching students technical skills surrounding hybrid vehicle maintenance with service advising strategies.1

What You'll Learn in Hybrid Vehicle Service Advising Training

The Advanced Technology/Hybrid and Service Advising course focuses on the unique requirements of hybrid vehicle maintenance and alternative fuel systems, as well as the critical customer service and communication skills needed in a professional service environment.

Hybrid_system_power_flow
Vehicle display showing the power flow of a typical hybrid system.

Topics focused on in this course include:

Understanding Hybrid Vehicle Systems and Alternative Fuels

Students will gain a solid foundation in the theory and operation of hybrid vehicles and alternative fuel systems. This includes being taught how these technologies function, their environmental benefits and the specific diagnostic and repair procedures required for servicing them safely and effectively.

Diagnosing and Repairing Hybrid Vehicle Concerns

The course covers the tools and techniques necessary for diagnosing and addressing issues unique to hybrid and alternative fuel systems. Students are taught how to use specialized equipment and follow safety protocols while working on high-voltage components.

Service Advising Principles

Students will explore the role of a service advisor, focusing on how it integrates into dealership operations. They will develop skills in managing service workflows, coordinating with technicians and ensuring efficient diagnosis of customer concerns.

Building Professional Communication Skills

A key component of the hybrid vehicles course is learning the written and verbal communication standards typical in a professional dealership environment. Students will practice customer service techniques, including effective questioning and active listening, to ensure clarity and satisfaction.

Efficient Report Completion and Organization

The course emphasizes the importance of accurate and thorough report writing. Students are taught how to document repair information, diagnostic results and customer concerns efficiently to maintain high standards of service documentation.

Coworker and Management Interaction

Students will be taught how to facilitate positive interactions with coworkers and management. This includes strategies for teamwork, conflict resolution and maintaining professionalism in a fast-paced automotive service setting.

Learn All About Hybrid Vehicle Service Advising at UTI!

With hybrid and alternative fuel technologies becoming increasingly prevalent, the hybrid vehicle service advising course helps prepare students to stay ahead of the curve. The class also helps students build soft skills used within a service advising department.

For those interested in becoming an auto tech, our Automotive Technology program includes courses covering many other key topics for the industry. Request more info or contact an Admissions Representative at 1-800-834-7308 today!